Terms of service

Conditions of Delivery:

  1. Order received with incomplete or incorrect information will not be processed. Online Gifts Shop does not accept any responsibility or costs for non-delivery to the intended recipient or losses in such circumstances.
  2. Orders time period of delivery would start once payment is received not on the basis of the time when the order is placed.
  3. Any order pending due to an incorrect address, phone number not responding or consignee being unavailable will be considered as a closed case, without refund.
  4. If gift is delivered later than the selected delivery time (time specified delivery), due to weather conditions, law & order situation, any traffic conditions, and all sorts of unforeseen conditions, the customer will be refunded only the extra delivery charges.
  5. Customer are requested to check and review the cake box.
  6. After order booking there is no option of payment refund in any case.
  7. On events/holidays (Eid, New Years, Mother’s Day, Valentine’s Day etc.), Time Stipulated Delivery is not available.
  8. For deliveries in academic institutions or public places, please provide an alternate number along with the actual number of the receiver.
  9. A customer cannot return the purchase once it is delivered. But if the product received is genuinely faulty, our team will replace the item or customer will be refunded a certain amount of the purchase. The product refund time is one month but usually, it takes approximately 5-6 working days. The time period depends upon the level of investigation involve for each case.

Liabilities in Perishables items:

  1. For perishable items such as flowers, cakes, chocolates, fruits and mithai, OnlineGiftShop.Pk will deliver fresh products. However, if the recipient is unavailable, first the sender and then the recipient will be contacted. If the recipient is still unavailable, then refund will not be entertained.
  2. If the recipient agrees to pick up order later, OnlineGiftShop.Pk will not be responsible for the freshness of the product.
  3. If the couriers are made to wait an extended amount of time, especially in restricted/ high-security areas, OnlineGiftShop.Pk will not be responsible for the freshness of the products due to such delays.
  4. If the stock of any product ends after order placement, then a customer would be refunded product’s respective amount as per our refund policy.
  5. Any complaint regarding the “taste” of the eatables which is based on personal likes or dislikes, will not be entertained unless the product is rotten.
  6. Flowers and flower arrangements may vary slightly in terms of color and the types of flowers used, as per regional and seasonal availability.

Returns, Refund & Cancellation:

  1. OnlineGiftShop.Pk reserve all rights to cancel, process or refund any order that has availed discounts other than what has been allowed.
  2. In the case of damaged or incorrect goods you must take photographic evidence and inbox it to OnlineGiftShop.Pk instagram page (https://www.instagram.com/onlinegiftshop.pk/) or at whatsaap (0306-6964646) along with your order details within 4 hours of receiving your order. otherwise, such complaints cannot be entertained.
  3. If a customer Logs in, make an account and save any information on the web, he/she automatically agrees with all our terms of use and conditions.
  4. If the destination/city selected on the website is different than the actual shipping city/address; OnlineGiftShop.Pk will not accept any responsibility for non-delivery, without refund.
  5. Once the order has been placed, it will not be refunded.